Refund policy

We want every driver happy with their gear. Here's how returns and refunds work.

Damaged, defective, wrong, or missing items

If anything arrives damaged, doesn't work, isn't what you ordered, or is missing from your kit, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund that item. In most cases you won't need to send anything back.

Changed your mind?

You can return unused items in their original packaging within 30 days of delivery. Email us first and we'll send you return instructions. Return shipping is paid by the customer, and refunds are issued once we receive the item.

Kits

The 2,000 Mile Kit can be returned whole or by item. If you return part of a kit, you'll be refunded that item's share of the kit price.

How refunds are paid

Refunds go back to your original payment method. Please allow 5 to 10 business days for your bank to post it.

Not eligible

• Items that have been used, damaged by the customer, or are missing parts
• Requests made more than 30 days after delivery

To start a return or report a problem, email us at support@builtforthecab.com with your order number.